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Due to the custom nature of each product and each order, there are no returns, refunds or exchanges. Each Ellen Catanzaro product is inspected before shipping out to you, to guarantee they are in working order, in tact, the colors are correct, and that the product, and sizing that you have ordered is correct.  Each item is packed, as ordered,  when leaving our facility to be shipped to you.

We can not be held responsible for lost or damaged items in transit. In the rare occurrence of a lost or damaged shipment, we insure the value of each package, and must be made aware of damaged or lost items within 15 DAYS of shipment so we can advise you on how to proceed.  There are rare times when the outer packaging  arrives with a little damage that occurred during shipping.  Rarely does that impact the interior shipped product.  On this rare occurrence, please take photos of any damaged packaging, boxing, along with a photo of the shipping label before opening.  If the ordered product inside is damaged, due to the damaged exterior packaging, photograph any damage of product, and email photos to ellen@ellencatanzaro.com. 

Clean your canvas giclee print with a DRY, CLEAN, LINT FREE CLOTH.  Never use a wet or moist cloth to to clean your giclee canvas print.  DO NOT wash surfaces with water or solvents.  The ink is printed on the surface of the canvas, therefore, giclee prints are very delicate and can be scratched.  Your giclee print should be treated as you would treat any valued piece of art.

Museum Quality Canvas:  This thick cotton/poly canvas displays a brilliant color and provides the highest print quality available on the market.  All canvas prints have a 1.5 inch black gallery wrapped edge on poplar wood with a satin finish.  Always striving for sustainability, the materials used  are all biodegradable (the canvas, the frame and the inks).  All prints are made to order, therefore there is no mass production or waste.