Something about looking into piece of art makes you feel that if you look long enough, you may be able to understand. Understand nature, understand peace, understand harmony. As if for a moment, you just know!
One step closer to knowing
Due to the custom nature of each product and each order, there are no returns, refunds or exchanges. Each Ellen Catanzaro product is inspected before shipping out to you, to guarantee they are in working order, in tact, the colors are correct, and that the product, and sizing that you have ordered is correct. Each item is packed, as ordered, when leaving our facility to be shipped to you.
We can not be held responsible for lost or damaged items in transit. In the rare occurrence of a lost or damaged shipment, we insure the value of each package, and must be made aware of damaged or lost items within 15 DAYS of shipment so we can advise you on how to proceed. There are rare times when the outer packaging arrives with a little damage that occurred during shipping. Rarely does that impact the interior shipped product. On this rare occurrence, please take photos of any damaged packaging, boxing, along with a photo of the shipping label before opening. If the ordered product inside is damaged, due to the damaged exterior packaging, photograph any damage of product, and email photos to ellen@ellencatanzaro.com.
